Returns & Exchanges
What is the return policy?
You may return eligible items within 14 days of receiving your order. Returned products must be unworn, unwashed, unused, and in their original condition, with all tags, liners, and packaging intact. Returns from multiple orders must not be combined,
Where is my return?
Once you’ve shipped your return parcel, you can follow the transit through the tracking details provided by your carrier. Once the return has reached our warehouse partner, processing time is approximately 7-14 days.
When do I get my refund?
Your refund will be processed within 14 days of receipt and completed quality control. If your return item(s) does not pass quality control, we’ll get back to you with a status update and next steps. Failed quality control may result in a reduced ref
Can I exchange an item on my order?
If you want to exchange an item on your order, please initiate a return through the portal here, and place an order for the new item directly online. We do not offer direct exchanges for returns.
What if an item on my order is damaged or defective?
If any item(s) on your order is damaged or faulty, please contact us at [email protected] for assistance.
What if I received the wrong item on my order?
If you have received items that are not on your confirmed order, please contact us at [email protected]. Please do not break the seal on any product you do not intend to keep, as a broken seal waives the return option.
I want to return a gift - is that possible?
To initiate a return, you need the order number and the email address used to place it. If you have these details and your gift fits the requirements for a return, you're welcome to proceed with returning it. Please note that the refund can only be i
Will I get the VAT, duties or tax fees refunded with my return?
For our customers in Europe and the UK, no additional charges are added at checkout or at the national border. For our customers in Norway and Switzerland, customs and/or VAT charges will be charged directly by the national authorities. In the event