What is the return policy?Updated 23 days ago

You may return eligible items within 14 days of receiving your order. Returned products must be unworn, unwashed, unused, and in their original condition, with all tags, liners, and packaging intact. Returns from multiple orders must not be combined, as this delays processing.

Some items are not returnable for hygiene or final-sale reasons. Unless faulty, we cannot accept returns of underwear bottoms if the packaging seal has been opened, gift packaging, and any product marked Final Sale.

A return shipping fee will be deducted from your refund. The exact amount and label options are shown during the portal process, and may vary by destination. Original standard shipping costs are only refunded when the full order is returned. No original shipping cost is refunded for partial returns.

If all items from a bundle are returned (e.g. 3 underwear for 2), a full bundle value is refunded. If only part of the bundle is returned, the kept item(s) will be treated as full-price and the refund will reflect the remaining amount in the offer.

If you are unsure of whether you can return your product, please contact our support team for assistance. 

To initiate your return, head to the return portal here. 

You can find our return policy in full detail directly online here. 

Extended Holiday Return Policy: Orders placed from November 20 until December 31, 2025 may be returned until January 15, 2026.