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To initiate a return, you need the order number and the email address used to place it. If you have these details and your gift fits the requirements for a return, you&apos;re welcome to proceed with returning it.&#xA0;Please note that the refund can only be issued to the original payment method.&#xA0;

To initiate a return, you need the order number and the email address used to place it. If you have these details and your gift fits the requirements for a return, you're welcome to proceed with returning it. Please note that the refund can only be i

I want to return a gift - is that possible?

Returns & Exchanges

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Subscription & Privacy

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How do you work with ethical and sustainability standards?

General

What is the return policy?

Where is my return?

When do I get my refund?

Can I exchange an item on my order?

What if an item on my order is damaged or defective?

What if I received the wrong item on my order?

Will I get the VAT, duties or tax fees refunded with my return?

What is my order status?

Where do you ship from?

What countries do you ship to?

Can I change the address on my order?

What if I didn't receive my order?

How much is the delivery cost?

Do I have to pay duties and taxes on my order?

Shipping & Delivery

Can I place an order to a different address and country than my default?

What if I didn't get my order confirmation?

The item I want to order is out of stock - when will it be available?

Can I change the items on my received order?

How do I cancel my order?

Order, Changes & Cancellations

What payment options are available?

What currency is used to process my order?

Will there be any additional fees to my purchase?

I have a discount code or voucher, how do I use it?

Where can I find my invoice?

Payments & Discounts

How do I find my size?

What size should I buy?

My size is out of stock, when will it be available again?

Can I try the product in a store?

Where is the product made?

How do I care for my items?

What fabrics are used in the products?

Product, Care & Sizing

I want to return a gift - is that possible?Updated a month ago