MAIN ROSE

When checking out online, make sure all delivery details are correct to ensure your order arrives in the right place. If your tracking states the parcel has been delivered but you have not received it, please reach out to us with the details and we&#x2019;ll be happy to help investigate.&#xA0;If your order has been delivered to a pick up point and not collected within the allowed time frame, the parcel will be returned to sender and treated as a return. An additional shipping fee may apply to resend your parcel. For questions on re-sending your order, please reach out to us at <a href="mailto:info@mainrose.com">info@mainrose.com</a>.&#xA0;

When checking out online, make sure all delivery details are correct to ensure your order arrives in the right place. If your tracking states the parcel has been delivered but you have not received it, please reach out to us with the details and we’l

What if I didn't receive my order?

Shipping & Delivery

Where can I subscribe to the newsletter?

How can I get my personal data removed from your system?

Can I access my purchase history and invoices?

Subscription & Privacy

Where are you located?

Where can I shop?

How can I get in touch?

How do you work with ethical and sustainability standards?

General

What is the return policy?

Where is my return?

When do I get my refund?

Can I exchange an item on my order?

What if an item on my order is damaged or defective?

What if I received the wrong item on my order?

I want to return a gift - is that possible?

Will I get the VAT, duties or tax fees refunded with my return?

Returns & Exchanges

What is my order status?

Where do you ship from?

What countries do you ship to?

Can I change the address on my order?

How much is the delivery cost?

Do I have to pay duties and taxes on my order?

Can I place an order to a different address and country than my default?

What if I didn't get my order confirmation?

The item I want to order is out of stock - when will it be available?

Can I change the items on my received order?

How do I cancel my order?

Order, Changes & Cancellations

What payment options are available?

What currency is used to process my order?

Will there be any additional fees to my purchase?

I have a discount code or voucher, how do I use it?

Where can I find my invoice?

Payments & Discounts

How do I find my size?

What size should I buy?

My size is out of stock, when will it be available again?

Can I try the product in a store?

Where is the product made?

How do I care for my items?

What fabrics are used in the products?

Product, Care & Sizing

What if I didn't receive my order?Updated a month ago