MAIN ROSE

If you want to exchange an item on your order, please initiate a return through the portal <a href="https://returns.ingrid.com/mainrose-eu" target="_blank" rel="noopener noreferrer">here</a>, and place an order for the new item directly online. We do not offer direct exchanges for returns.&#xA0;

If you want to exchange an item on your order, please initiate a return through the portal here, and place an order for the new item directly online. We do not offer direct exchanges for returns.

Can I change the items on my received order?

Order, Changes & Cancellations

Where can I subscribe to the newsletter?

How can I get my personal data removed from your system?

Can I access my purchase history and invoices?

Subscription & Privacy

Where are you located?

Where can I shop?

How can I get in touch?

How do you work with ethical and sustainability standards?

General

What is the return policy?

Where is my return?

When do I get my refund?

Can I exchange an item on my order?

What if an item on my order is damaged or defective?

What if I received the wrong item on my order?

I want to return a gift - is that possible?

Will I get the VAT, duties or tax fees refunded with my return?

Returns & Exchanges

What is my order status?

Where do you ship from?

What countries do you ship to?

Can I change the address on my order?

What if I didn't receive my order?

How much is the delivery cost?

Do I have to pay duties and taxes on my order?

Shipping & Delivery

Can I place an order to a different address and country than my default?

What if I didn't get my order confirmation?

The item I want to order is out of stock - when will it be available?

How do I cancel my order?

What payment options are available?

What currency is used to process my order?

Will there be any additional fees to my purchase?

I have a discount code or voucher, how do I use it?

Where can I find my invoice?

Payments & Discounts

How do I find my size?

What size should I buy?

My size is out of stock, when will it be available again?

Can I try the product in a store?

Where is the product made?

How do I care for my items?

What fabrics are used in the products?

Product, Care & Sizing

Can I change the items on my received order?Updated 2 months ago